Refund & Cancellation Policy

Version: 1.1 Effective: 1 June 2026 Last updated: 5 November 2026 ← Back to Courierly

In short

Every new account starts with a 30-day free trial, with no payment — try before you pay.
You can cancel any time. Cancelling stops renewal and any auto-debit; you keep access until the end of the period you paid for.
Because the Service is delivered the moment your plan activates, a subscription fee is not refundable once the paid period has started — except in the cases in section 3, where you get a full refund.
Approved refunds go back to the original payment method (or the bank account that was debited) within 5–7 business days of approval.

1. Cancelling your subscription

Manual-renewal plans (the default) do not renew by themselves, so there is nothing to cancel: simply do not pay the next renewal. You can also cancel from the Subscription page in the app.
Auto-debit (NACH / e-mandate) plans: cancel the mandate from the Subscription page, by emailing admin@yrsinfotech.com, or through your bank. Do it at least 48 hours before the next debit date so the cancellation reaches your bank in time. We also send a notice at least 24 hours before every debit so you can cancel before it happens.
On cancellation your plan stays active until its end date. No cancellation fee is charged.
Cancelling or deleting your account does not by itself create a refund for the current period (see section 2), and payment and tax records are kept as required by law.

2. What is not refundable

Once a paid period has started we do not refund:

a change of mind, or not using the Service during the paid period;
unused days when you cancel, downgrade, or switch to another plan (a switch replaces the current plan from the moment the new payment is confirmed);
fees for a period during which the Service was available but a feature you did not need was not;
an account terminated by us for breach of the Terms;
bank, card, UPI or mandate-return charges levied by your own bank or provider.

You are never charged during the free trial, so we encourage you to evaluate the Service fully before subscribing.

3. When you get a full refund

Situation	What we do
Duplicate or excess payment — you paid twice for the same period, or more than the plan price.	Refund the duplicate / excess amount in full.
Paid but plan not activated — money was debited but the plan did not activate and we cannot activate it.	Activate the plan, or refund in full if you prefer.
Unauthorised auto-debit — a NACH / e-mandate debit that you did not authorise, or for more than the amount you authorised.	Refund the full amount debited and stop the mandate.
Debit after cancellation — an auto-debit taken after you validly cancelled the mandate (cancelled at least 48 hours before the debit date).	Refund the full amount debited. If you cancelled later than that, the debit may already have been in progress; contact us and we will review it fairly.
Wrong amount — you were charged a price different from the one shown for your plan at checkout.	Refund the difference, or the full amount if you prefer to cancel.
Service not delivered — we withdraw a core feature you paid for, or the Service is unavailable for a long period through our fault.	Refund the unused part of the paid period, or extend your plan.
Termination by us not caused by your breach.	Refund the unused part of the paid period.

To protect both sides, report a billing problem as soon as you notice it, and within 7 days of the payment or debit date for refunds under this section. We may still help after 7 days but cannot promise to. Goodwill refunds outside this table are at our discretion and decided case by case.

4. How to request a refund

Email admin@yrsinfotech.com from your registered email address with the subject "Refund request".
Include your shop name, the amount and date, and the Razorpay payment ID (starts with pay_, shown in your Razorpay receipt and your payment history in the app). A screenshot of the bank debit helps for mandate debits.
Tell us briefly what went wrong.

We acknowledge every request within 48 hours and tell you the decision within 7 business days. If we need more information we will ask you once and resume the clock when you reply.

5. How refunds are paid and how long they take

Refunds are issued through Razorpay to the same method you paid with: UPI or card to the same UPI ID or card, net banking and NACH / e-mandate debits back to the same bank account. We cannot refund to a different account or in cash.
After we approve a refund, it reaches you in about 5–7 business days. Card and bank refunds can occasionally take up to 10 business days, depending on your bank; UPI refunds are often faster.
You will get an email when the refund is initiated. If you have not received the money after 10 business days, send us the refund reference and we will trace it with Razorpay and your bank.
A refunded plan stops being active from the date the refund is processed, unless the refund is only for an excess or duplicate amount.
Any coupon used on the payment is not reissued after a refund unless we tell you otherwise.
If tax was charged, the refund includes the tax on the refunded amount, and we will issue the corresponding credit note on request.

6. Failed payments and debits

If a payment fails and the money is not debited, nothing is owed and nothing is charged.
If a payment fails but the money was debited, your bank or Razorpay normally returns it automatically within 5–7 business days. If it does not, write to us with the details above and we will help trace it.
If a NACH / e-mandate debit fails, your plan is not renewed; we notify you and you can pay manually. See the auto-debit terms.

7. Disputes and chargebacks

Please write to us before raising a chargeback or disputing a debit with your bank, so that we can fix it faster. If a chargeback is raised, we may suspend the account while it is resolved, and any refund already paid for the same payment will be set off against it. You can also take a payment or mandate dispute to your bank, the RBI Ombudsman, or a consumer forum — see the Grievance Redressal section.

Refund & billing support: admin@yrsinfotech.com

Phone: +91 98400 46168

Operator: YRS Technologies Pvt Ltd — Courierly

This policy is part of our Terms & Conditions. Nothing here limits your rights under the Consumer Protection Act, 2019.