The agreement between you and Courierly for using our courier management software, including subscription, payment and auto-debit (NACH / e-mandate) terms.
These Terms & Conditions ("Terms") are a binding agreement between you ("you", "Shop Owner", "Business") and YRS Technologies Pvt Ltd, the operator of Courierly ("we", "us", "our"). By registering for, accessing or using Courierly (the "Service"), or by making any payment for it, you accept these Terms, our Privacy Policy and our Refund & Cancellation Policy, which form part of this agreement.
We record the time, IP address and version of the Terms you accepted. If you do not agree, do not use the Service.
Courierly is a Software-as-a-Service (SaaS) platform for courier shops, franchises and logistics businesses in India. Depending on your plan it includes booking and AWB management, multi-courier integrations, COD tracking, ledger and invoicing, customer CRM, returns (RTO) management, rate cards, email / WhatsApp / SMS notifications, branch and staff management, and a public shipment-tracking page.
We may improve, change or retire features. If a change removes a core feature you have paid for, we will give reasonable prior notice and, where we cannot offer an equivalent, handle any refund under the Refund Policy.
New accounts get a 30-day free trial of the Starter features. No card, UPI or bank details are needed to start the trial and nothing is charged or auto-debited during it. When the trial ends you must choose a paid plan to keep using the Service (a 7-day grace period applies — see section 7).
| Plan | Price | Period | Includes |
|---|---|---|---|
| Starter | ₹1,500 | 30 days | One shop with owner login, unlimited bookings, tracking, ledger, rate cards, CRM, returns, invoicing and integrations |
| Pro | ₹2,000 | 30 days | Everything in Starter, up to 3 branches, staff accounts with role-based access, branch-wise ledger |
| Annual Pro | ₹19,999 | 365 days | Everything in Pro, paid once for 12 months |
The price and features of each plan are shown on the Subscription page inside the app before you pay, and that page is the current source of truth. We may change prices for future periods; a change never affects a period you have already paid for, and if you have an active auto-debit mandate we will tell you in advance as described in section 6.
GST is applicable on the Service at the prevailing rate (SAC 998313). A tax invoice for your payment is available on request from admin@yrsinfotech.com; please keep your GSTIN updated in your shop profile if you need it on the invoice.
Where we offer it, you may choose to renew automatically by registering a bank e-mandate (NACH) — or another recurring-payment method such as a card or UPI AutoPay mandate — through Razorpay. Auto-debit is optional; you can always renew manually by paying a payment link instead. If auto-debit is not shown in your Subscription page, it is not yet available for your account and your plan is a one-time payment that you renew yourself.
By completing the mandate registration (authenticated by your bank, for example with an OTP or net-banking login) you authorise us, through Razorpay and your bank, to debit your account on each renewal date for the then-current price of your plan (plus applicable taxes), up to the maximum amount shown on the mandate. The mandate covers only the plan you selected, at the frequency of that plan (every 30 days for Starter and Pro, every 12 months for Annual Pro).
As required by the Reserve Bank of India's rules on recurring payments, we (or Razorpay / your bank) will notify you by email and/or SMS at least 24 hours before each debit, stating the amount, date and how to cancel. Where your bank requires fresh authentication for a particular debit (for example any single debit above ₹15,000, which would include an Annual Pro renewal), you will be asked to approve it before it is processed and the debit does not go through without that approval.
If the price of your plan increases, we will tell you before the next debit. If the new amount exceeds the maximum you authorised, the debit will not be made until you approve a new mandate.
If a debit fails (for example insufficient balance, a closed account, a bank limit or a mandate that has been revoked) we will tell you and you can retry by paying manually. We may re-present a failed debit a limited number of times within the grace period. Your bank may charge you a return or penalty fee for a failed debit; we do not control or share in that fee. Plans that are not renewed move into the grace period and then lapse as described in section 7.
The bank account or card details you give for a mandate are held by Razorpay and your bank, not by us. We store only the mandate / subscription / token reference, its status and your debit history so we can run and reconcile renewals.
You can cancel your subscription from the app or by writing to us. Cancelling stops renewal and any auto-debit; the Service stays available until the end of the period you have paid for. You may also delete your account from the app, which removes your shop's data as described in the Privacy Policy (payment and audit records are retained as required by law). How refunds apply to cancellation is explained in the Refund Policy.
We may suspend or terminate your account if you breach these Terms, if required by law or a court order, if we reasonably suspect fraud or abuse, or if payment is not received by the end of the grace period. Except in urgent cases we will give 14 days' notice. If we terminate for your breach, fees already paid are not refunded; if we terminate for any other reason, we will refund the unused part of the period you paid for.
Subscription fees are generally non-refundable once the paid period has started, with the exceptions listed in our Refund & Cancellation Policy (duplicate or excess payments, payment taken but plan not activated, debits you did not authorise or that were made after you cancelled, and similar errors). That policy, including how refunds are processed and how long they take, is part of these Terms.
The software, design, trademarks and content of the Service belong to us and are protected by Indian and international law. While your subscription is active you have a limited, non-exclusive, non-transferable licence to use it for your own business. You may not copy, sell, sublicense, white-label, reverse-engineer or create derivative works from it.
You must not use the Service to:
Breach may lead to immediate suspension and, where required, reporting to the authorities.
You will indemnify us against claims, losses and reasonable legal costs that arise from your breach of these Terms, your violation of law or third-party rights, or the customer data you put into the Service without a lawful basis.
If you have a complaint about the Service, a payment, or your personal data, contact our Grievance Officer:
Grievance Officer: Courierly Support, YRS Technologies Pvt Ltd
Email: admin@yrsinfotech.com
Phone: +91 98400 46168
Response: acknowledgement within 48 hours; resolution within 30 days.
If you are not satisfied, you may approach the Data Protection Board of India (once constituted) for data matters, your bank or the RBI Ombudsman for a payment or mandate dispute, or a consumer forum under the Consumer Protection Act, 2019.
These Terms are governed by the laws of India. Subject to any right you have under consumer law to approach a forum of your choice, the courts at Chennai, Tamil Nadu have exclusive jurisdiction.
We may update these Terms. For material changes we will update the date and version at the top of this page and email your registered address. Changes never alter a period you have already paid for or the terms of an existing auto-debit mandate without your consent. If you keep using the Service after the effective date you accept the update; if you do not agree, cancel your subscription and stop using the Service.
YRS Technologies Pvt Ltd — Courierly
Email: admin@yrsinfotech.com
Phone: +91 98400 46168
Website: https://courierly.in